ScreenSteps
Every so often, you have to call your bank or service provider to resolve an issue or ask a question. Have you ever wondered how the folks on the other end of the line can assist you quickly and provide the answers you need? They use software like ScreenSteps to manage their knowledge base and locate the info they need when you call. Working on a tool that helps hundreds of companies streamline workforce efficiency presented an exciting set of UX challenges for me as a product designer.
My Contribution
Project Length
Product Design
Secureframe wanted to do something brand new — automate the labor-intensive and time-consuming security compliance process. We designed a web app that would bring this process into the 21st century.
Dashboard
The compliance process has a lot of moving parts, so we designed a robust UI while making sure it was simple and easy for customers to understand.
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Product Design
Through a strategic approach to product design, I made it easy for ScreenSteps customers to create, organize, and distribute knowledge guides on their platform. I worked with ScreenSteps' founding team over a three-year period and helped them design sophisticated web and desktop apps that help hundreds of companies like Vimeo and Dell streamline their workforce operations.
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